Privacy Policy for Vortex Backup Ltd. and www.vortexbackup.com

We have created this privacy policy in order to demonstrate our firm commitment to privacy and to show you the policies and practices that we have put in place to protect your personal information. We hope that by doing so, you will feel confident about entrusting certain information to us on-line.

We do not intend to make changes to these policies too often unless required to do so by law. It would be impractical for us to notify visitors each time we had made a change, so you are advised to check and read the latest version each time you visit this site.

The following discloses the information gathering and dissemination practices we have chosen to adopt for this web site. It applies to services, facilities and technologies which are employed on this site, or which may be employed in the future.

Information Automatically Logged

We use your IP (internet protocol) address to help diagnose problems with our server and to administer our website. We also use this information to help us make using our web site easier and more enjoyable.

Cookies

Cookies are used to help a company such as ours improve the way our visitors interact with the website. Cookies are data files that we send to your computer each time you visit the site - this allows us to remember you the next time visit. Such facts as your browser type, operating system and other non-personal information is used. For registered visitors and clients we may also remember some personal information such as email address, name in order to either personalise the visit or make the visit more efficient.

Secure Payment

We use SSL (Secure Sockets Layer) to communicate with your computer when you need to provide us with sensitive information. This includes any payment processing and accessing your control panel or portal. SSL is accepted as the industry standard, secure way of encrypting the information passed between us and thus making it extremely difficult for anyone else to intercept the transmission.

Financial Information

We do not hold any financial information relating to our customers. We do not store your credit or debit card on our servers. All transaction are managed and handled exclusively by PayPal.

Uploaded files

Vortex provides online backup and storage services and as such provides the facility for you to upload and store text files, documents, images, videos and other digital content. We have strict internal procedures and systems in place to ensure that Vortex staff and others cannot access or view this digital content. We will never disclose this content to any third party unless in receipt of a valid court order requiring us to do so.

Data storage in the U.K.

Any information that Vortex needs to store and process will be carried out on databases located in the UK, and in full compliance of the Data Protection Act.

We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.

Registration Forms

Our site's on-line forms require users to give us contact information (like their name, email, and postal address). Contact information from the registration forms is used to answer questions, give information about our company and its services, allow the download of our trial software and to send occasional newsletters. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

How can you update the personal information you have provided to us?

You can help Vortex maintain the accuracy of your information by notifying Vortex of any changes to your address, title, phone number or e-mail address. You can do this by updating your personal details from within your Vortex Control Panel.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy pages of our web site. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Surveys

Our online surveys may ask visitors for contact information (like email address). Contact information from the surveys is used for other purposes such as to make improvements to our web sites and to increase our knowledge about the needs of our customers and those who visit our site. It is also used to help us improve our internet marketing techniques.

Security of information

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control - including personal and business information collected from you.

External Links

This site contains links to other sites which are provided as useful information sources for our visitors. It is impractical for us to vet each of these external sites for their content, privacy policy and other important subjects. We try to provide only relevant and credible links but we are not responsible for the privacy practices or the content of such Web sites.

Choice/Opt-Out

Where you have opted to receive one of our email newsletters or other online publications, these will always contain information on how you may apply to stop receiving them.

Contacting the Web Site

If you have any questions about this privacy policy, the practices of this site, or your dealings with this Web site, you can contact us by emailing support@vortexbackup.com.

How you purchase from www.vortexbackup.com

All products/services you purchase from us are subject to the product/services respective Terms and Conditions which can be found at http://www.vortexbackup.com/support/terms-and-conditions.

We do not accept orders from anyone under 18 or anyone who does not have capacity to form a contract under their own local laws.

You agree to pay the fees displayed on our website for the products/services you purchase. Prices and products/services are subject to availability and they may change before we accept your order. They will not change after we accept your order.

If required by law, fees will be subject to Value Added Tax, which sum will be displayed separately on the invoice. You will be charged in currency specified on the website.

Your credit card company will calculate your local currency equivalent and you are responsible for any card charges which may be incurred for foreign purchases.

When you order you will be shown a summary of your order, and you will be able to alter the details and correct any errors. We will debit the fee immediately as a pre-payment. We reserve the right to reject orders and will notify you of this. If we reject your order, fees paid by you will be refunded. If through an input error of our employees a price displayed is incorrect, and this is spotted after you place your order, we reserve the right to give you a refund, or delivery at the correct price.

When you place an order, you will receive an e-mail confirming receipt of your order and containing the details of your order. Your order is accepted when we send you a called confirmation email, stating that your order has been processed.

If we decline your offer on security grounds, we may contact you to seek an alternative payment method.

Our details

Vortex Backup Ltd. Registered at 29 Empire Square, London, N76JN in England and Wales Company No: 6449877. VAT Registration 924758005.

Payment and Delivery

Payment is made by credit card only. All orders are subject to approval and we reserve the right to reject any order. As we sell services delivered over the internet you will not receive a package in the post but you will receive emails notifying of the purchase and links to log into the service you have ordered.

Cancellation Policy / Refund Policy

By submitting your order you recognize that we will start preparing your order for provisioning after approval of the order. The decision to approve your order will take place within minutes of you submitting your order. Cancellation terms are subject to the respective terms and conditions of the product or service you are using. See: http://www.vortexbackup.com/support/terms-and-conditions

Changes in the Price

We reserve the right to change prices from time to time. After you have placed, and we have accepted, an order, price changes do not affect that order.

After Sales Guarantees

All orders are subject to their respective terms and conditions. See: http://www.vortexbackup.com/support/terms-and-conditions


Information Disclosure Policy

Personal and account information

Vortex will not otherwise disclose its customers' personal and account information unless Vortex has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Vortex, Vortex' customers, or others, or where Vortex has a good faith belief that the law requires such disclosure.

Electronic communications

Vortex also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Vortex stores or transmits for its customers. The circumstances under which Vortex will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Vortex and its customers;
  • it is required to cooperate with dispute policies, court orders, warrants, or other legal processes that Vortex determines in its sole discretion to be valid and enforceable
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Vortex and appear to pertain to the commission of a crime.

    • Vortex disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Vortex will, however, review, delete or block access to communications that may harm Vortex, its customers or third parties or otherwise infringe the rights of third parties. The grounds on which Vortex may take such action include, but are not limited to, actual or potential violations of Vortex' Acceptable Use Policy.