Online Backup
SmartDrive
Disaster Recovery
Vortex Cloud
Testimonials 
Enquiry FormPlease complete the form below and we will contact you straightaway, alternatively call now on 0845 680 0463.
Note: All fields are mandatory.
|
|
We've listed the answers to the questions we're asked most frequently below, click on the question to go to the answer. If your question is not answered, please contact us support@vortexbackup.com
Why do I need Vortex SmartDrive?SmartDrive gives you the power of the whole world's Internet and mobile phone networks to store, access, share and reach your information - no matter where you are. Leaving your data at home or at the office isn't flexible. Taking your files around with you in your pocket or on your laptop leaves you prone to problems such as loss, theft or damage. These devices get stolen or mislaid every day. SmartDrive offers storage which is always there and always available. You never lose a file - it's impossible. And no file on your SmartDrive is ever beyond reach. So if you're tired of digital data being treated as disposable as a ballpoint pen and you'd like to keep it forever, SmartDrive can do that for you no problem. Back to TopHow much storage space do I get?Our Premium account comes with 100GB of space which is enough for most people's needs. Business accounts come with different space allocations - check the product pages for more information. You can get more space by purchasing upgrades for your account. There is no limit to the amount of space you can add - we have a cluster of servers big enough to deal with an incredible volume of data and our server system is highly scalable so push us and we get bigger. Simple! Back to TopHow secure are my files?The platform takes all possible security measures to ensure the security of user data including 256-bit encryption, firewalling, and a partitioned network (the file servers are not publicly accessible). In addition, a permissions structure which requires specific permission to view a file is in place at Vortex to guard against software bugs. The servers are hosted in a highly secure and resilient data centre. Back to TopCan people at Vortex/your partners see my files?Files are not stored in a simple directory on a server, but distributed across storage servers using a proprietary platform. A file on a server has just a number, so it would not be possible to know what software to open that file with, or to differentiate your file from any other user's file without referring to the main database which holds this information. The web interface does all this for you, but since we cannot login as you (because we don't store your password only a checksum of it) it would be a laborious job for anyone here to look at your files as it would be necessary to manually convert each one into its id number, find which server that id is stored on, then retrieve it from the server and rename it. Back to TopWhat happens to my data if you guys disappear/go out of business?We have no intention of disappearing and it's certainly not on the cards for the foreseeable future as we are a profitable and well funded stable company. It's right to be cautious where your important data is concerned though which is why we recommend you install our SmartDrive which will keep a copy of your files on your computer - meaning you'll always have your own copy of your data. Back to TopHow can I close my Vortex SmartDrive account?If decide you no longer want your SmartDrive account, you can close it from the My Account section. You will need to remove any files and data from your account before you can close it. We'd be sorry to see you go, consider talking to one of our friendly support or sales team for solutions to any problem you are having. Back to TopYou mention mobile phones on your site, how do they work with SmartDrive?The Internet is changing and increasingly people like to access files on phones. When you access SmartDrive on your mobile phone, we automatically tune the stream of your multimedia files to match your particular phone's display. Access your account via your phone by going to the following link: http://smartdrive.vortexbackup.com/M Back to TopWill use of the service count towards the usage limit on my broadband/Internet connection?If you upload or download to or from your online storage space using your broadband connection, the data transferred will count towards any transfer limit you may have with your broadband package. Contact your Internet Service Provider to clarify this. Back to TopHow do I publish my files online with SmartDrive?Go to Link or Embed, then paste the link or embed code shown into your page or email. When you choose the Embed option, a media player is automatically embedded into the web page. You can easily use SmartDrive with Facebook, MySpace, Yahoo 360, Xanga, Hi5, Friendster and Blogger. Back to TopHow long do you keep my files for?As long as you want - there is no limit. Back to Top |
“If there is one task which is perfect for outsourcing it is data backup. Vortex Smart Drive has provided us with cutting edge technology and the expertise to ensure our data is safe and recoverable at all times. There service is one of the top in the industry and I would recommend it to anyone who is serious about protecting their business” Mr S Matta “It just isn't an option for a Web Design Company to lose data and for this reason we decided to go with the best solution and use Vortex Smart Drive. We have saved on average £330 a year by switching to Vortex Smart Drive & have got more technology for our money as well! The backup software, installation, configuration and support are of the highest standard. Well done and thank you!” Mr S Salleh “Having used several alternative on-line back up organisations in the past 12 years, none of them come close to Vortex. SmartDrive tool provides our team with a user friendly tool that gives us constant 'peace of mind' that all of our critical data is safely backed-up & easily accessible – from our desktops or whilst working off site with clients! I would also like to congratulate you on the approachability, professionalism & high level of customer care provided to us by your staff – something I have personally described as an example of ‘best in class’ service on a number of our training programs.” Andy Shaw “In the finance industry secure retention of your data is crucial. The accessible and secure document storage that Vortex Smart Drive offers has allowed our business to grow at affordable prices. The support is second to none and the configuration and installation processes were quick and easy to instigate. All round a very impressive product.” Chris Topping “Working for a security company makes you realize the importance of having your data stored securely while maintaining anytime, anywhere access to critical files. Backup solutions are only effective when the user doesn’t have to manage it or remind himself to make a backup. Vortex SmartDrive is the right answer to these requirements. SmartDrive gives me a confidence that I have my latest data available at any time at any place. I would recommend SmartDrive to everybody!” Robert van de Vegte “We found the adoption of SmartDrive of great benefit to our business. It’s ability to seamlessly connect multiple users spread globally on multiple platforms has been the key strength and has saved many times its cost in the time saved in the transfer of multiple files and data packages. Tim Heeley  See what our customers are saying
|
