ProBak

ProBak Online Backup makes automatic backups of your files online. Your files are safely stored in our data centre and can be easily restored via the ProBak software client.

A computer, an Internet connection and ProBak Online Backup Client. Using the Client, you can select data you want to backup online.

• Backups are made automatically, so you don't have to worry about it.
• With ProBak data is stored offsite. In case of fire in your home or office, for example, both your computer and your backup (CD-ROM or tape) can be damaged. This risk is non-existent with ProBak Online Backup.
• Predictable monthly costs.
• Simplicity. You are assured of safe backups through a simple and one-off step.

Yes, completely. ProBak Online Backup offers even more functionality than other backup solutions, which translates into more simplicity and less time involved for you. Replace your tape streamer with ProBak Online Backup and experience how it simplifies your backup procedures.

• Minimum Processor Pentium III
• Minimum internal memory 128 MB
• At least 25 MB free disk space
• Internet connection (for example ADSL, SDSL, cable)
• A PC or server with a clock speed of 300 megahertz (MHz) is recommended

Windows
Windows Vista, XP, 2000 Professional, Server 2000/2003. ProBak is certified by Microsoft for Windows Vista and Windows XP.

Linux
The most popular Linux versions, such as RedHat, SuSE and Debian, and systems based on Debian, like Ubuntu, all with Java 1.5 or higher.

Mac OS X
ProBak Online Backup supports Mac OS X Workstation and Mac OS X Server platforms; Mac OS X 10.4.10 and higher (Tiger) and Mac OS X 10.5.0 and higher (Leopard).

ProBak works with any Internet connection. The service is not provider dependent. For the best results, you will need at least an ADSL or cable connection. You can make online backups with a basic upload speed of 128 or 256 kb/s.

ProBak was developed with the focus on security. Your data is encrypted and compressed, after which it is sent and stored on a Backup Server in a physically secured data centre. This includes a secured connection (SSL) and this makes the service just as secure as an online banking transaction. No one can access your data but you.

Once data enters a non-secure environment, like the Internet, it is possible for individuals with technical skills to access this data illegally. That is why ProBak incorporates data encryption: data is encoded (encrypted) before it leaves your computer and decoded when it is restored on your computer. This means that the data sent via the Internet and stored in our data centre is completely illegible and inaccessible. You won't notice any of this data encryption, because it is all perform3ed automatically.

ProBak uses the Advanced Encryption Standard (AES), protocol for data encryption. The AES algorithm encodes and decodes data in blocks of 128 or 256 bits. This type of data encryption makes data traffic and data storage with ProBak Online Backup very secure, and makes the data only accessible to you with your encryption passphrase.

In you lose you encryption key, you will no longer have access to your data. For security reasons, not even our own staff members know what this key is. If you want to install ProBak Online Backup Client a second time, for example on a different computer or because you have re-form3atted your computer, you will NOT be able to access your data without the key. Therefore, you have to make sure you define a good "reminder" when determ3ining the key. You may even want to save a copy of the key is a safe place or escrow.

SSL is an abbreviation for Secure Sockets Layer. This encryption protocol secures the communication on the Internet using cryptography and authentication. The protocol is often used to perform3 secured electronic transactions over the Internet. An online banking transaction, for example also uses SSL.

You install ProBak Online Backup Client on a PC, laptop or server. An installation wizard will guide you through the installation process. This is very simple and takes less than five minutes.

You can use ProBak Online Backup on an unlimited number of computers providing you pay the license cost for the extra computers/servers.

The ProBak Online Backup has a special function that enables laptop users, who are often on the move, to use the program to the full. This function ensures that, once you have reconnected your laptop to the Internet, a new backup is immediately sent to the Backup Server.

The only thing you need to do is to connect to the Internet from time to time!

You can select a storage capacity based on the amount of data you have. Your storage space, for example 10 GB, represents the amount of storage for compressed data on the Backup Server. So, on your computer this could be 20 GB.

No. You can turn off your computer whenever you like. If ProBak Online Backup was busy making a backup of your files when you turned off your computer, ProBak Online Backup will proceed with the backup the next time you connect to the Internet. There is no danger to your data at all even if there is a power failure or an unexpected interruption to your Internet connection.

ProBak Online Backup Client will automatically start the backup process the next time you turn on your computer and connect to the Internet.

The ProBak Client will then automatically start the backup process the next time your computer is connected to the Internet.

ProBak Online Backup is available in English, Germ4an, Dutch, Spanish, Italian, Polish and French.

In principle, you can make a backup of any type of file, as long as your maximum storage capacity is not exceeded.

You can determine the frequency of the backups. You can have backups perform4ed automatically on a daily, weekly or monthly basis.

Yes. You can set a date and time. For example, you can make a backup at the end of the day, so that a backup is made of all the files accessed and changed that day.

Yes. Using the backup software, ProBak Online Backup, you can perform4 unscheduled backups manually.

You can setup email notification for the backups or you can review the logs via the backup client.

ProBak only backs up files that have been changed or changes within a file (In-File Delta; incremental transmission and storage). This means that your network will not be sending unnecessary inform4ation, making backups faster. The first time you make a backup, the entire file must be sent. This will take more time than subsequent backups.

ProBak only makes backups of files that have been changed, or changes within a file (In-File Delta; incremental transmission and storage). This means that your network will not be sending unnecessary inform4ation, making backups faster. The first time you make a backup, the entire file must be sent, this will take more time than subsequent backups.

ProBak Online Backup detects changes automatically, even changes in a single file. Only those parts of the file that have been changed will be backed up. For example, if you add a new paragraph to a large text document, only the new text will be included in the backup.

ProBak Online Backup compresses your files during a backup to increase efficiency. This means that the data takes up less space (fewer bits) after compression than before. This reduces the burden on your Internet connection during backups and the files will take up less space on the Backup Server. You won't notice anything of this process: when you retrieve the compressed files, they will be decompressed automatically and thus restored to their original state.

Yes. Your storage space, for example, 10 GB, represents the amount of storage for compressed data on the Backup Server. So, on your computer, this amount could be 20 GB.

Yes. You can set the preferred number of stored data versions in the ProBak Client. For example, if you make a backup every day and choose to save 30 versions, you can always access the file versions for the last 30 days.

You will be informed by e-mail when you are about to reach your maximum storage capacity. If you have exceeded the maximum storage capacity, you will be notified by e-mail that you cannot make any more backups. Also your backup tab in the client will be greyed out.

You can increase your maximum storage capacity by requesting an upgrade, for which you will have to pay for the increased space required.

You can request an upgrade or downgrade through our sales department.

There is no cost to upgrade other than the cost for the increased amount of storage capacity you require.

Yes, your stored backup data will be retained after an update.

Yes. The technology used in ProBak is capable of making a backup of your files while you are using them. This is very useful for example when backing up emails (while Outlook is operating) or Word or Excel files while you are working on them.

Yes. To ensure that ProBak does not impede other Internet activities when making backups, you can indicate the maximum bandwidth percentage ProBak can use, this is known as throttling the internet connection.

Error messages can arise for various reasons. You can view error messages in the Client under "Logs and Reports". You will also receive a notice of each backup or restore by e-mail. It is also lists any error messages.

The dashboard of ProBak Online Backup Client also clearly states the status of your backups, so that you know at a glance whether your files have been securely stored.

Yes. ProBak automatically downloads and execute software updates.

Yes. You can easily delete files via the ProBak Client. Click on "Restore data" to view all the information on the Backup Server. Select the data to be deleted (you can select multiple files or folders). Click "Delete" to delete the data.

If you have not made a backup, you will be notified by e-mail.

You can make a backup of Outlook Express and Outlook very simply using ProBak. ProBak automatically detects the location of your e-mail files in Outlook and Outlook Express. All you need to do is select the option for making a backup of your e-mails and ProBak does the rest.

Using ProBak, it is very easy to make a backup of your "Favourites". ProBak automatically detects the location of your Favourites. All you need to do is select the option for making a backup of your Favourites, and ProBak does the rest.

ProBak automatically detects the location of your Favourites. All you need to do is select the option for making a backup of your Favourites, and ProBak does the rest.

Yes. ProBak Online Backup can automatically make a backup of your Microsoft Exchange Server. The ProBak Client includes a plug-in for making backups of MS Exchange Server databases.

As MS Exchange Server is constantly in use, ProBak can make a backup of the Exchange database without interrupting the operational processes, even during the "backup window". In addition to the complete MS Exchange Server backup, the ProBak Client also includes a plug-in for making a backup of MS Exchange Server at folder level. This plug-in was developed to enable a simple backup and fast restoration of individual mailboxes, contacts, calendars, etc.

No. An MS Exchange Server is constantly operational. ProBak Online Backup can make a backup of the Exchange database without interrupting the operational processes, even during the backup window.

Yes. In addition to the complete MS Exchange Server backup, ProBak Online Backup Client also includes a plug-in for making a backup of MS Exchange Server at folder level. This plug-in was developed to enable a simple backup and fast restoration of individual mailboxes, contacts, calendars, etc.

Yes. The backups of MS Exchange Server Information Stores are incremental. After an initial, complete backup of the Information Store, only new log files are included in subsequent backups. This means that the software is still capable of making a backup of Information Stores of 50 GB or more with a very limited Internet connection.

The ProBak Client offers a number of options for configuring an MS Exchange Server backup, both at Information Store level and mailbox level. In the case of a backup of Information Stores, you can indicate when and/or whether incremental backups should be made. This optimizes the backup window depending on the available bandwidth and required restore times.

Client performs a very reliable and extensive checksum of the backups of Information Stores to prevent the loss or corruption of data. For example, ProBak verifies whether the most recent complete backups and the related log files matchup. If they do not, no consistent restoration can be guaranteed and a complete backup of the Information Store will be automatically made.

Although ProBak Online Backup Client makes the restore of an MS Exchange Server much easier, there are still several conceivable scenarios that require specific actions to be taken when restoring an Information Store. For more information consult our Support team.

Yes. ProBak Online Backup can make an automatic backup of your Microsoft SQL Server. The ProBak Client includes a plug-in for making backups of MS SQL Server databases.

An MS SQL Server is constantly operational. ProBak Online Backup can make a backup of the SQL database without interrupting the operational processes, even during the backup window.

No. ProBak can make a backup of the SQL database without interrupting the operational processes, even during the backup window.

Yes. The backups of MS SQL Server databases are incremental. After an initial, complete backup of the database, only the log file of the database is backed up. This means that the software is capable of making a backup of MS SQL Servers of 100 GB, for example, with a very limited Internet connection. In addition, the compression of the backup of MS SQL Server is often very effective.

Restoring an MS SQL Server database using ProBak is very easy. In the event you lose a database, you can select "Restore Data" for the relevant database and click "Restore". You can then overwrite the original database or create a copy of the database.

ProBak performs a very reliable and extensive check of the backups of databases to avoid the loss of data. For example, ProBak verifies whether the most recent complete backups and related log file concur. If this is not the case, no consistent restore can be guaranteed and a complete backup of the database will be performed.

ProBak Online Backup Client makes temporary copies of files in order to avoid affecting the main memory when encrypting and compressing large files. The temporary copy is deleted immediately after a file has been processed.

Yes. In "Options > Advanced" you can designate the location for the storage of temporary files.

Updates of the ProBak Client are only released a few times a year, and are also distributed automatically.

ProBak Client uses standard ports. All communication with the servers in our data centre goes through port 443 (SSL). Updates of the software are distributed through port 80. It is therefore not necessary to change the settings of firewalls or Internet security software in order to be able to use the software.

Yes. ProBak Online Backup Client can make a backup of network drives. In the software, you can link your UNC paths to drive letters. You can specify a user name and password, after which ProBak Online Backup Client will make a backup of the network drive.

To restore only files or folders:

1. Install Client, enter the user name, password and encryption key
2. Restore the necessary files or folders

To restore an entire system:

1. Install Microsoft Windows
2. Install Client, enter the user name, password and encryption key
3. Restore the System State using ProBak Online Backup
4. Restore the System State using NTbackup
5. Restart Windows
6. Restore all folders and files, including user rights.
7. The system has been fully restored.

No. The software is not programmed to perform a Bare Metal restore and always requires an operating system.

As part of the backup tasks, you can select a batch or command file to be performed before or after the backup. An example of such a script is "C:\Scripts\prescript.bat". You can use this, for example, to close or open certain Windows Services. An example of a pre-script that stops the Microsoft Indexing Service before the backup:

Net stop "Indexing Service"

The Client contains a separate program that can be used to start backup tasks via the command line interface. After the creation of a task in the ProBak Client, this task can be started as part of a script. An example of this is:

"c:\program files\winzip\wzzip" c:\backups\test.zip c:\data\*
"c:\program files\totalbackup\ProBakconsoleapp" backup /login username /pass password /key key /server https://services.backup.com /task "command-line"
cd C:\backups
del *.* /q

This script creates a .zip file of "C:\Data" and then starts the command line task that makes a backup of the folder "C:\Backups" in which the .zip file is placed.

Yes. A process runs in the background that performs backups if the ProBak Client itself has not been activated. On Windows, this process runs as a Windows Service known as "OnlineBackupService.exe". On Mac OS-X and Linux, this process runs as daemon.

If you have selected the option "Always install a new version when available", the software will be updated automatically when ProBak is started.

If you have not selected this option, when you start ProBak Online Backup you will receive the message "A new version of ProBak Online Backup is available. Would you like to upgrade?". Click "Yes" to install the new version. If you click "No", the message will appear each time you start ProBak Online Backup Client.

If you have any problems, you can consult the user manual for ProBak or our support team.

You can easily create a backup account for your client in the Management Console. When you log in using your reseller log in details in the Management Console, you can add a user under "Users" -> "Add".

Yes. You can send your client a link to the registration page, which will enable the client to register an account. The advantage of this is that the client will immediately have a user name and password of their choosing.

Yes. When you log in to the Management Console using your reseller log in details, you will immediately see the dashboard with an overview of your users and the status of the account (red/orange/green). If you select a user, you can "zoom in" and see when backups were made, whether they were successful and why a backup may have failed.

Yes. This is possible if you offer your own white label backup service (own name and white label Client) to your client. When you log in using your reseller details, go to "Service Settings" -> "General information", and under the tab "E-mail", you can change all e-mails that are sent to your clients.

This is only possible if the system Administrator has authorized you to do so.

This is only possible if the system Administrator has authorized you to do so.

Nothing. ProBak Online Backup processes updates automatically. This means that an update is offered directly to the client from the Backup Server. This way, it doesn't take up any of your time.

In that case, your client will not be able to access their data. For security reasons, not even our own support staff know what this key is. If your client loses his/her encryption key and wants to install ProBak Online Backup Client a second time, for example, on a different computer or because your client has formatted his computer, your client will NOT be able to access their data. Please advise your client to always store their key in a safe place.

Your ProBak Online Backup Provider can provide you with a download link where you can always download the most recent version of your white label Client.

No. Only your ProBak Online Backup provider can do this for you.

Yes. When you log in to the Management Console using your reseller details and go to "Service Settings" -> "General information", under the "E-mail" tab, you can change all the e-mails that are sent to your clients. You can also change the settings so you receive a BCC e-mail (blind copy) to yourself. You can do this for all e-mails, even the e-mails containing the status reports.

Yes. When you log in to the Management Console using your reseller details and go to "Service Settings" -> "General information", under the "E-mail" tab, you can change all the e-mails that are sent to your clients. You can also change the settings so you receive a BCC e-mail (blind copy) to yourself. You can do this for all e-mails, even the e-mails containing the message about whether your clients' accounts are full or nearly full.